Return Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

All inquiries regarding returns and/or exchange can be directed to Animal Care Centre Okotoks 403 938 0350.

***If using home delivery, all sales are FINAL.  Animal Care Centre is not responsible for damaged, lost or incorrect orders.***